Free shipping on orders over $100.
EFFECTIVE MARCH 4TH - WE WILL NO LONGER BE SHIPPING TO THE USA
Have a question, comment, or inquiry? Don't hesitate to reach out to our friendly team. We value your feedback and are dedicated to providing exceptional customer support. Whether you need assistance with an order, have a product inquiry, or simply want to say hello, we're just a message away.
CONTACT USWe want you to love what you ordered! If it’s not the right fit, you have 60 days from delivery to return or exchange any unused items in their original packaging.
All returns and exchanges must be submitted through our Return & Exchange Portal. Just follow the steps to get started.
It’s simple:
A flat return shipping fee will be deducted from your refund total to help cover return costs. This applies to both returns and exchanges.
Once we receive and inspect your return, we’ll process it within a few days. You’ll receive a confirmation email as soon as it's done.
Approved refunds will be applied to your original payment method within a few business days after we’ve processed your return.
Items marked at 50% off or more are considered final sale and are not eligible for return or refund. This includes end-of-season clearance and other deeply discounted products. Not sure if your item qualifies? Reach out and we’ll gladly help.
If your refund hasn’t shown up yet:
If you’ve done all of the above and still haven’t received your refund, please email us at contact@wool.love.
We’re sorry to hear that! Please submit the details through our Return & Exchange Portal and include a photo of the damage when prompted. We’ll take care of it quickly.
Not at the moment—Woolove is proudly online!
Our head office is based in Toronto, Canada.
If you have any other questions, feel free to reach out to us at contact@wool.love. We’re here to help!
Thanks for subscribing!
This email has been registered!