Free shipping on orders over $100.
EFFECTIVE MARCH 4TH - WE WILL NO LONGER BE SHIPPING TO THE USA
Here are some common questions and answers about our products, shipping, returns, sizing, and care instructions. If you don't find what you're looking for, feel free to reach out to our customer service team at contact@wool.love.
READ FAQs
Looking for info? You’re in the right place. If you don’t see what you need below, feel free to email us at contact@wool.love.
We get it—sometimes things don’t work out, and that’s totally fine. You have 60 days from delivery to return or exchange any unused items in their original packaging. All returns and exchanges are handled through our Return & Exchange Portal.
Please note: A flat return shipping fee will be deducted from your refund to help cover return shipping and processing costs. This applies to both returns and exchanges. Once your item is received and inspected, you’ll get an email confirmation. Approved refunds will be processed within a few business days.
Yes—any item marked at 50% off or more is considered final sale and cannot be returned or refunded. Not sure if your item qualifies? Reach out to us.
Also: We do not accept returns or exchanges on items priced at $30 or below due to shipping and processing costs.
If your order arrived damaged or something's not right, we’ve got you. Start a claim via our Return & Exchange Portal and upload a photo when prompted.
We ship across North America—every province, state, and territory. We also offer global shipping—just check eligibility at checkout.
Yes! Orders over $100 CAD within Canada and $250 CAD within the U.S. qualify for free shipping. Watch our @woolove_apparel page for shipping promos and discounts.
We work closely with all major Canadian couriers to offer competitive shipping across Canada and beyond. Most Canadian orders arrive within 2–5 business days from order processing.
Yes! All orders come with a tracking number. You’ll receive a shipping confirmation email, and you can opt into SMS or email updates at checkout.
It’s easy—just head to our Return & Exchange Portal and follow the steps. Once your return is received and approved, we’ll handle the rest.
Use the size chart below for a quick reference. If you're between sizes, we generally recommend sizing up for a roomier fit.
| Item Description | Small | Medium | Large | X-Large |
|---|---|---|---|---|
| Men's Long Sleeve & T-Shirt (Chest Inches) | 34–36 | 38–40 | 42–44 | 46–48 |
| Men's Leggings (Waist Inches) | 28–30 | 31–33 | 33–35 | 36–39 |
| Men's Boxers (Waist Inches) | 29–31 | 32–34 | 35–37 | 38–40 |
| Women's Long Sleeves (Bust Inches) | 32–34 | 34–37 | 37–40 | 40–42 |
| Women's Leggings (Waist Inches) | 26–28 | 28–30 | 30–32 | 32–34 |
| Women's Short Sleeve T-Shirt (Chest Inches) | 34–36 | 38–40 | 42–44 | 46–48 |
| Unisex Socks (US Shoe Size) | 6–9 (Women's) | 6–9 (Men's) | 10+ | – |
Follow the care label on your garment. In general, we recommend:
Yes—our entire site is encrypted, and our checkout process is protected to keep your info safe.
We’ve got you covered:
We’re always happy to help. Email us at contact@wool.love and we’ll get back to you as soon as we can.
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