Frequently Asked Questions
Please note that we are still experiencing some shipping delays due to Covid-19, we appreciate your patience. All orders will be filled as quickly as possible.
What is your return policy? We are happy to accept returns within 30 days of delivery on unused items in their original packaging. Ultimately, we are grateful for your business and our goal is your satisfaction. If for some reason you are unhappy, simply reach out to us at firstname.lastname@example.org so we can work on a solution. We do not accept exchanges.
What should you do if an item is defective or damaged? Please return the item following the regular returns process. Please also feel free to reach out to us at email@example.com with a photo of the damage so that we can better understand the situation and provide feedback to the manufacturer.
Who pays for the shipping on returns? We offer free shipping on all returns - each order comes with a prepaid return label for your convenience.
Which countries do you ship to? We currently ship throughout North America to all Provinces, States and Territories. We also offer global shipping - see eligibility at checkout.
Which shipping options do you offer? We work closely with Canada Post to get the best rates possible to ship within Canada and around the World. Because of the partnership that we have, all orders are eligible for expedited shipping which takes 2-5 days to arrive within Canada
Do you offer free shipping? Yes, free shipping on all orders over $75 before tax within Canada and over $250 within the United States. Keep an eye out on our Instagram page @woolove_apparel for shipping promo's
Can I track my package? Yes, all packages are assigned a tracking number which will be added to your order automatically. You can also receive text or email updates if you choose to enable that option once the order has been placed.
How do I return items? Please visit our Customer Service page for more details on hassle free exchange and returns.
Which size is right for me? Check out our size guide below for more info
|Item Description||Small||Medium||Large||X Large|
|Men's Long Sleeve & T-shirt (Chest Size - Inches)||34-36||38-40||42-44||46-48|
|Men's Leggings (Waist Size - Inches)||28-30||31-33||33-35||36-39|
|Men's Boxers (Waist Size Inches)||29-31||32-34||35-37||38-40|
|Women's Long Sleeves (Bust - Inches)||32-34||34-37||37-40||40-42|
|Women's Leggings (Waist Size - Inches)||26-28||28-30||30-32||32-34|
|Women's Short Sleeve T-Shirt (Chest Size - Inches)||34-36||38-40||42-44||46-48|
|Unisex Socks (US Shoe Size)||6-9 (Women's)||6-9 (Men's)||10+|
How do I wash and care for my Woolove? We always recommend following the wash and care labels on the garments; however, a general rule of thumb is to use a Gentle Machine Wash with like colours/items in cold water.
We recommend Hang Drying or Tumble Drying on low
Do not use Fabric Softener and Do not Bleach or Iron your merino wool - this can deteriorate the fabric fibres
Since wool will naturally pill over time, we suggest washing garments inside-out to slow the process. You will particularly notice this with the socks if they are put in the dryer.
How secure is your website? Great question not only is our checkout secure; our entire website is encrypted so that you and your data are safe.
For any other inquiries please reach out to us at firstname.lastname@example.org